Frequently Asked Questions
Are Jokedept products made to order?
Many items are produced after an order is placed. This lets us offer more designs and sizes while reducing unnecessary inventory. Processing happens before the carrier receives the package.
How long will my order take?
Timing varies by product, destination, fulfillment location, and carrier. Any estimate shown at checkout or in an order update is an estimate rather than a guaranteed delivery date.
How much is shipping?
Available shipping options and charges are calculated for the items and destination in your cart. Checkout shows the final shipping amount before you place the order.
Why did only part of my order arrive?
We use multiple fulfillment facilities, so items may ship in separate packages with different tracking numbers and arrive on different days. A split shipment does not create an extra shipping charge by itself.
How do I track an order?
When tracking is available, use the link in your shipping confirmation. A newly created label may need time to show its first carrier scan. If tracking reports a problem, email service@jokedept.com.
Can I change or cancel an order?
Email us immediately with your order number. Because many items are made to order, we cannot guarantee a change or cancellation after production or fulfillment has started.
What if I entered the wrong address?
Contact us as soon as possible. We cannot guarantee an address change after production or fulfillment begins.
How do I choose a size?
Review the available sizes and fit notes on the product page. If you are between sizes or unsure which garment version to choose, email us before ordering.
What if my item is damaged, defective, or incorrect?
Email service@jokedept.com promptly after delivery. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue and explain the available remedy.
How do I request a return?
Contact us promptly after delivery with your order number and reason for the request. Wait for eligibility review and the designated return instructions before sending anything back.
When will I receive an approved refund?
Approved refunds are sent to the original payment method after the returned item is received and reviewed. Your bank or payment provider may need additional time to post the credit.
Will I have to pay customs fees?
International orders may be charged duties, taxes, or carrier fees by the destination country. Unless checkout states otherwise, those charges may be collected from the recipient.
How can I contact Jokedept?
Email service@jokedept.com. For an existing order, include the order number and the email address used at checkout. Never send complete payment card details by email.