Jokedept is an online-only apparel retailer. The United States is our primary market. Many products are made to order by our production and fulfillment partners. Orders are fulfilled and shipped from China.
Processing and delivery estimates for US orders
- Production and processing: 2–5 business days.
- Estimated carrier transit after production: 7–12 business days.
- Total estimated delivery window: 9–17 business days, combining production and transit.
Business days exclude weekends and public holidays. These are estimates, not guaranteed delivery dates. Peak demand, severe weather, carrier disruption, or customs checks may cause delays.
US shipping cost
Standard shipping is $5.99 USD for orders below $70 USD. Standard shipping is free for orders of $70 USD or more. The $70 USD threshold is based on the merchandise subtotal after discounts, before shipping charges and taxes. Review the eligible order amount and shipping total at checkout before paying.
Other destinations
Available destinations and shipping options are shown at checkout. The US delivery estimate above does not apply to other countries. Contact service@jokedept.com before ordering if you need an estimate for another destination. Import duties, taxes, or carrier charges may apply where they are not included at checkout.
Tracking and separate packages
When tracking is available, we include it in the shipping update sent to your checkout email address. A label may be created before the first carrier scan. Items in the same order may ship separately and arrive on different days; we do not charge an extra shipping fee solely because an order is split.
Missing items
If an item is missing from your delivery, first check whether your order is arriving in separate packages. Email service@jokedept.com with your order number and the item that is missing. Once we verify by email that an item was omitted from your order, we will offer to send the missing item at no additional charge or refund the amount paid for that item to the original payment method. For refund processing times, see our Return & Refund Policy.
Incorrect addresses
Check your shipping address before ordering. Email us immediately if you notice an error. We cannot guarantee a change after production or fulfillment starts. If a parcel is returned or cannot be delivered because the address supplied at checkout was incorrect or incomplete, contact us with the corrected address. If reshipment is possible, the charge to send it again is $5 USD. We will confirm the details with you before arranging and charging for reshipment. If the address was correct and the carrier made an error, we will investigate the delivery issue with the carrier.
Delayed, lost, or undeliverable packages
If your package is past the estimated delivery window, tracking reports a problem, or tracking says delivered but you cannot find it, email us with your order number and tracking number. We will check the shipment with our fulfillment partner and carrier and provide an update. We may ask you to confirm the address and check with household members or neighbors. If the carrier confirms that a parcel was lost in transit, we will offer a replacement at no additional charge or a refund to the original payment method. A parcel marked delivered but not found will be investigated before its outcome is determined.
Customer support
Email service@jokedept.com. We respond within 1–2 business days. For damaged, defective, or incorrect items, see our Return & Refund Policy.